TO RETURN THE GOODS SEND AN EMAIL TO:

customerservice@derna.it specifying the ID of the order and detail of product

 

THE GOODS MUST BE SENT TO:

DERNA GIPI SRL.

Vicolo parrocchia 4/6 37018
MALCESINE (VR) ITALY
+39-(0)45-7400967 / +39-3486914300

 

LEGAL GUARANTEE

According to Articles 52 and following of the Consumer Code, the customer has received the heads of which are not fully satisfied, you can exercise the right to withdraw from the contract and that will, within 15 days, send the items back without having to give reasons its decision, nor support other expenses in addition to those incurred for delivery of goods to DERNA GIPI SRL. The limit of fifteen days mentioned above, starting from the day after the date of receipt of the order by the Customer.

Once the client has performed the request of one of our Customer Service may reserve the right to refuse the request made in case the return conditions are not met. In the event that the return request is approved our Customer Service will contact the client to give instructions on how to return the assets to be returned within 48 hours.

LEGAL GUARANTEE OF CONFORMITY

The customer enjoys the legal guarantee of conformity and defects of the thing sold:

The seller must deliver goods in conformity with the contract and liable for defects of conformity that existed at the time of delivery. Also answers of the defects of conformity resulting from the packaging, assembly instructions or installation when these are placed against him by the contract or has been done under his responsibility.

It is well understood that the or items returned should not be subject to a loss of value due to further manipulation to that required to establish the nature and / or the characteristics of the said articles. Articles or degraded products (used / worn, damaged, stained, torn, label or commercial labels composition cut, etc.), will in no case be accepted and reimbursed by DERNA GIPI SRL.

In this regard, DERNA GIPI SRL informs the customer that each item will be made the subject of a systematic and thorough verification.

The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where they find:

  • the lack of external and / or internal packaging;

  • the lack of product components (eg. information note for sunglasses, authenticity certificate where expected, case for glasses, ...);
  • damage to the product for reasons other than transportation.

In case of forfeiture of the right of withdrawal, DERNA GIPI SRL will return to sender the property purchased by charging the same shipping costs.

Once the return or exchange, the customer will receive a receipt from the seller as proof of return.