• The average delivery time of the products is 7/8 working days;


  • All orders received from Tuesday to Friday will be processed within the next day, while orders received over the weekend will be processed on Tuesday morning after;


  • For shipments in Europe at the time of shipment of the order, the customer will be sent an email with the tracking number provided by the Courier, through which he can follow the delivery status at any time, by accessing the website of the courier;


  • The products ordered will be sent to the address you specify in the order form;


  • Deliveries will be made by courier Monday to Friday, during normal business hours, excluding public holidays. Delivery is considered completed when the product is available to the user at the delivery address specified in the order form;


  • In case of non-delivery to the recipient is absent at the address specified in the order form, the courier will leave a card to certify the delivery attempt. On the card will be shown the phone number that the user must contact the courier to request that you make a second delivery attempt. After two fruitless attempts at delivery, the package will "in stock". As soon as the package will go in storage, the Customer Service will contact the user by e-mail in order to unlock the stock and make sure that the package is delivered to him as soon as possible. In the event that the attempt to subsequent delivery to contact the Customer Service or go blank if the user does not respond to attempts to contact the Customer Service, the package will be sent back to DERNA MALCESINE GIPI SRL and the user will be warned of that fact by e-mail. You acknowledge that, after thirty (30) days from when the parcel is returned to DERNA MALCESINE GIPI SRL, the contract will be terminated and the purchase order canceled pursuant to art. 1456 of the Civil Code. Terminated the contract, DERNA MALCESINE GIPI SRL will reimburse the total amount paid by you, less the costs of delivery of the product is not successful and the costs. The termination of the contract and the amount of the reimbursement will be communicated to the user via e-mail. The amount of the refund will be credited to the middle or the payment solution used / to the user for purchase;


  • It is up to the recipient to check the condition of the product that was delivered.


  • In the event that the package present evidence of tampering or alteration, the user must accept the delivery with reservation and immediately notify customer service by sending an e-mail to: